Terms and ConditionsPrivacy PolicyCookie Policy

TICKETBEE Privacy Policy


Last Updated: 04 September 2025


1. Introduction


Welcome to TICKETBEE. This Privacy Policy describes how TICKETBEE (Pty) Ltd ("we", "us", "our") collects, uses, stores, and protects your personal information when you use our website (ticketbee.co.za) and ticket purchasing services.


We are committed to protecting your privacy and ensuring that your personal information is handled in a safe, secure, and responsible manner, in compliance with the Protection of Personal Information Act, 4 of 2013 ("POPIA").


For the purpose of this policy, "Personal Information" means any information relating to an identifiable, living, natural person, and where applicable, an identifiable, existing juristic person.


2. What Personal Information We Collect


We collect information in the following ways to provide and improve our services:


a) Information You Provide Directly:


  • Full Name: To identify you as the ticket holder.
  • Email Address: To send your ticket, order confirmation, and important event communications.
  • Contact Telephone Number: As a secondary contact method for urgent event updates.

b) Information We Collect Automatically:


  • Technical Data: Your IP address, browser type, device information, and operating system. This helps us with fraud prevention and improving our platform's functionality.
  • Usage Data: Information about how you navigate and use our website.

c) What We DO NOT Collect or Store:


  • Payment Card Information: We do not collect or store your full credit or debit card details. All payments are processed securely by our third-party payment partner, Yoco, which is PCI-DSS compliant.

3. How We Use Your Personal Information


We use your personal information only for the specific purposes for which it was collected. These purposes include:


  • To Provide Our Core Service: To process your ticket order, facilitate payment, and deliver your electronic ticket(s).
  • To Communicate With You: To send transaction confirmations, event reminders, and critical information regarding event postponements, cancellations, or other significant changes.
  • To Enable Event Entry: To share your necessary details (name and ticket information) with the Event Organiser for admission, security, and administration purposes.
  • For Customer Support: To respond to your queries, feedback, or requests for assistance.
  • For Security and Fraud Prevention: To protect our platform and our users from fraudulent activity.
  • For Internal Analytics: To analyse usage trends and improve our website, services, and user experience. This data is typically aggregated and anonymised.

4. Sharing and Disclosure of Information


We will not sell your personal information. We only share it with the following parties for the purposes described above:


  • Event Organisers: We share necessary information (such as your name and email address) with the organiser of the event you have booked. This is essential for them to manage event admissions and communicate event-specific details.
  • Third-Party Service Providers: We use trusted third parties to perform functions on our behalf, such as payment processing (Yoco) and cloud hosting. These providers are contractually obligated to safeguard your information and are not permitted to use it for any other purpose.
  • Legal Requirements: We may disclose your information if required by law, a court order, or a valid legal process.

5. Security of Your Information


We implement appropriate technical and organisational security measures to protect your personal information against accidental loss, unauthorised access, alteration, or disclosure. These measures include data encryption, secure server environments, and internal access controls.


6. Data Retention


We will retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required for our legal obligations, accounting, or reporting requirements. For example, transaction data is retained for a minimum period as required by South African law.


7. Your Rights Under POPIA


As a data subject, you have the following rights:


  • Right of Access: You can request a copy of the personal information we hold about you.
  • Right to Rectification: You can ask us to correct or update any inaccurate information.
  • Right to Erasure: You can request the deletion of your personal information, subject to our legal and contractual retention obligations.
  • Right to Object: You can object to the processing of your personal information for certain purposes (e.g., direct marketing).

To exercise any of these rights, please contact our Information Officer using the details provided in Section 10.


8. Cookies


Our website uses cookies, which are small text files placed on your device. We use essential cookies for site functionality (like keeping you logged in) and analytics cookies to understand how our site is used. You can control and manage cookies through your browser settings.


9. Changes to this Privacy Policy


We may update this policy from time to time to reflect changes in our practices or for legal reasons. The latest version will always be posted on our website with the "Last Updated" date.


10. Contact Us & Information Officer


For any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact our appointed Information Officer.


Information Officer: Jacques Amsel

Email: jacques@ticketbee.co.za

Registered Address: 7 Maori rd, Cape Town, 7806, South Africa